Scope
This notice covers browsing, product configuration and inquiry features on the Beijing Infr-Tech Co., Ltd. website. Manufacturer documents and external brand websites are managed by their respective operators; review their own notices when following external links.
Preparing an inquiry is not sending it
The name, company, phone, email, product interest and requirements entered on the contact page are used to prepare reviewable text on that page. “Prepare inquiry” does not submit these fields. “Copy” writes to your system clipboard only when clicked; this page does not add persistent storage for that draft. You must still open chat, paste and confirm sending. Take care on shared devices and with the system clipboard, and keep any text you need before leaving the page.
Live chat and information you choose to send
Opening live chat connects to the website support service and establishes a necessary session. Messages, files, contact details and requirements you choose to send, together with relevant product or page context, are used to respond, check configurations and follow up on the inquiry. Staff may handle this information through company support and work-notification systems. Delivery of a notification is not the same as a staff reply. Provide only information needed for the inquiry; do not send passwords, secret keys, full payment details or unrelated identity documents.
Necessary browser storage and session protection
The website uses browser storage or caching for language, theme, some page and configuration state, and page resources such as images. Live chat uses a session cookie and request-verification information to maintain the session and validate actions. Clearing site data may reset these preferences or affect the current session. Clicking “Prepare” does not automatically send inquiry inputs to chat.
Operational logs and handling
Website and support-service operational and security logs may include access times, request paths, network addresses, browser or device information, errors and action records. They support troubleshooting, service operation and abuse prevention. Handling of inquiries, sessions and logs depends on the actual service, business and security needs; this page does not state an unverified single retention period for all data.
Contact us to review or correct information
To review or correct an inquiry already sent, or raise a request about personal-information handling, use the website Contact page or live chat and identify the relevant time and inquiry. We may need to verify your connection to the records; the scope and outcome depend on the actual records and applicable requirements. Do not send additional sensitive information through public channels.
Continue to contact
Use the following entry for product inquiries or questions about this notice.
Contact us